Terms of service

Servique – Terms & Conditions

Welcome to Servique — where every detail is designed to elevate your dining experience. We specialize in modern, high-quality serveware crafted to bring elegance, functionality, and style to your table.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the Servique website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer.

3. Company Information

Business Name: ORION CREST LIMITED

Registered Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG

Registration Number: 79884863

4. Our Offer

At Servique, we are committed to:

  • Providing premium-quality serveware and dining essentials
  • Presenting accurate product descriptions and refined imagery
  • Maintaining transparent pricing, including taxes and shipping at checkout
  • Keeping product availability updated for a seamless shopping experience

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after checkout
  • Payments are securely processed via trusted providers
  • Servique reserves the right to cancel orders in cases of suspected fraud, pricing errors, or stock issues

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify:

  • Items must be unused
  • Must be returned in original packaging
  • Must be in resellable condition

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
  • Items must be returned in original condition
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • Servique reserves the right to correct pricing errors
  • International customers are responsible for customs duties or import taxes

9. Product Quality & Warranty

All Servique products are carefully quality-checked before dispatch.

Please note:

  • Product colors may vary slightly due to lighting or screen differences
  • Minor variations may occur due to materials and craftsmanship

Issues must be reported within 14 days of delivery.

Warranty does NOT cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by improper cleaning or use
  • Damage caused by excessive force or external factors

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Delivery may take up to 30 business days, depending on location
  • Delays may occur due to logistics or demand
  • If delivery fails, a replacement or refund may be offered

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and secure payment methods
  • For payment-related issues, please contact support promptly

12. Complaints & Customer Support

  • Issues must be reported within 7 days of receiving your order
  • Our team aims to respond within 14 business days

Valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit (if applicable)

13. Dispute Resolution

Servique aims to resolve disputes fairly and efficiently. If unresolved, cases may be referred to an independent mediator where applicable.

14. Force Majeure

Servique is not responsible for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain issues

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Servique reserves the right to update these Terms at any time. Updated versions will be posted on this page and take effect immediately.