Privacy policy

Servique – Privacy Policy

At Servique, your privacy is as important as the quality and elegance we bring to your table. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices outlined below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely — Servique does NOT store full card information)

🌐 Usage Data

Automatically collected while browsing:

  • Pages visited and time spent
  • Click behavior and navigation flow
  • Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies to:

  • Enable essential website functionality
  • Save your cart and preferences
  • Improve your shopping experience
  • Analyze website performance

👉 You can disable cookies anytime through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and deliver your Servique orders
  • Send order confirmations, updates, and shipping notifications
  • Improve our serveware products and customer experience
  • Enhance website performance and usability
  • Share exclusive offers, restocks, and product launches (only with your consent)

🔒 Data Security

  • Your data is protected using secure systems and encryption where applicable
  • Payments are processed through PCI-compliant providers
  • We never sell your personal information
  • Data is only shared when necessary to fulfill your order or improve your experience

🤝 Sharing with Trusted Partners

We may share limited data with:

  • Payment providers (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • Email service providers (for order updates)
  • Review platforms (only if you opt in)

All partners are required to maintain strict data protection standards.

🧾 Your Rights

You have full control over your data. You may:

  • Request access to your personal data
  • Update or correct your information
  • Request deletion (where legally permitted)
  • Unsubscribe from marketing communications at any time
  • Manage cookies through your browser settings

📨 Communication Storage

Any messages sent via our website or email may be securely stored to:

  • Provide better customer support
  • Maintain records of your orders and requests

All communication remains confidential.

🛠️ Policy Updates

We may update this Privacy Policy to reflect:

  • Legal or regulatory changes
  • Improvements in our services
  • Technology or platform updates

📌 The latest version will always be available on this page.

💬 Contact Us

If you have any questions or concerns regarding your privacy, please contact us through our Contact Us page.

At Servique, we are committed to delivering a secure, transparent, and refined experience—every step of the way.