Shipping policy

Servique – Delivery Information

At Servique, every order is handled with care and precision — from our facility to your doorstep. Whether it’s elegant serveware or refined dining essentials, we ensure your items arrive safely, securely, and ready to elevate your table.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your location and order details.

Estimated Delivery Times:

  • Standard Delivery: 4–7 working days
  • Express Delivery: 3–5 working days
  • Priority Delivery: 2–4 working days

📍 Delivery times may vary depending on your location, especially for remote areas.

📦 Packaging & Handling

Every Servique order is:

  • Carefully packed to protect delicate items
  • Securely sealed for safe delivery
  • Quality-checked before dispatch

Your products arrive clean, protected, and beautifully presented.

🎁 Gifting a Servique Order

Looking to send a thoughtful and elegant gift?

  • Add a personalized message at checkout (if available)
  • Selected orders may include gift-ready packaging options

Perfect for special occasions, hosting, or memorable gatherings.

📅 Delivery Schedule

  • Delivery Days: Monday to Friday
  • No Deliveries: Weekends or public holidays

Order Cut-Off Time:

  • Orders placed before 1:00 PM → shipped same business day
  • Orders placed after 1:00 PM → shipped next business day

⚠️ Important Notes

  • Remote Areas: Delivery may take longer or include additional charges
  • Missed Deliveries: Re-delivery fees may apply
  • Incorrect Address: Please ensure your shipping details are accurate before placing your order

📸 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue

We’ll resolve the matter promptly with a replacement or refund where applicable.

📦 Track Your Order

Once your order is shipped, you’ll receive:

  • A tracking link via email or SMS
  • Real-time updates on your delivery status

💬 Need Assistance?

Have questions about shipping or special delivery requests?

👉 Visit our Contact Us page — our team is here to ensure your Servique experience is smooth, refined, and worry-free from start to finish.