Refund policy

Servique – Return & Refund Policy

At Servique, we are committed to delivering quality and elegance you can trust. If something isn’t right with your order, we’ll make it right — simply, fairly, and with care.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original packaging
  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, washed, or altered after delivery
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked as non-returnable at checkout

📝 How to Request a Return

To initiate a return, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging (if applicable)

🔄 Return & Refund Process

1) Review & Approval

Our team will carefully review your request and may ask for additional details if needed.

2) Return Instructions

If approved, you will receive:

  • Return address
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered

3) Refund Issuance

Once your return is received and approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–7 business days (depending on your payment provider)

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable (unless the item is faulty)
  • Returns showing signs of use or damage may be rejected
  • Excessive or suspicious return requests may be declined

💬 Need Assistance?

We’re here to support you at every step.

👉 Visit our Contact Us page — our team will ensure your Servique experience remains smooth, refined, and worry-free.